Refund & shipping

Transport costs

The carriage will vary according to the choice of the User:

STANDARD 3-5 WORKING DAYS: €20.00 STANDARD – SHIPPED WITHIN 72H: 60€

In any case, carriage for purchases over €150,- €500 will be free.

MOQ 2000€ – Free Shipping

Execution and delivery times

ALP GIEG, S.L. will ship products to delivery addresses located in Europe.

Once the Customer has made the payment corresponding to the product, ALP GIEG, S.L. has confirmed it, and the confirmation email has been sent to the User regarding this purchase, the products will be delivered to the address indicated by the User in the purchase process and within the term provided on the Website, and no later than twenty-one (21) days after the conclusion of the agreement, in the Iberian Peninsula, Andorra, Ceuta, Melilla, Gibraltar, Canary Islands and the Balearic Islands; and thirty (30) days for all other international deliveries

ALP GIEG, S.L. will not be responsible for any errors that may arise in the delivery of the products purchased in the event that the User has not correctly filled in the information on the Website. If there are any incidents within the delivery period, ALP GIEG, S.L. will inform the User appropriately and immediately. The User

If it is not possible to deliver the shipment due to the absence of the recipient, the transport agency will leave a note informing the recipient and attempt to contact them by telephone. After two failed attempts, the User must contact the transport agency to coordinate the delivery.

The User will be responsible for any risks of the products from the time of delivery and, in the case of a return, the Customer will continue to be responsible until the products are delivered to ALP GIEG, S.L.

Returns and defective products

The Customer must inspect the deliveries once they have been received, in order to verify the quantity and any damage during transport. The Customer must inform ALP GIEG, S.L. of any defects detected within 24 hours of receipt of the goods or, in the event of hidden defects, within the same period after they have been detected.

ALP GIEG, S.L. will assume all costs related to identifying and repairing defects.

Warranties and After-sales Service

The warranty period will be 15 days from the date of receipt of the goods received. In the event that the legal provisions for warranty claims provide for a shorter term, the provisions of such regulations will apply.

Furthermore, the products must be returned in perfect condition with the corresponding labels and packaging (boxes, bags, etc.) in the same manner as they were received, at the following address: C/ Edison 1, 08150 Parets del Vallès (Barcelona). The return costs will be assumed by the Customer.

Once ALP GIEG, S.L. receives the product, it will verify that it does not meet the optimum conditions for use, and proceed to repair or replace the product or refund the amounts paid for the product, and refund the costs that the Customer has had to pay to purchase the product.

Quality

ALP GIEG, S.L. guarantees that its products meet the specified quality standards.

Complaints and Claims

Customers may address their complaints and claims by email to the address info@alpgieg.com

ALP GIEG, S.L. will answer the claims received in the shortest possible time and, in any case, within one month of the submission of the claim.

Applicable legislation and jurisdiction

These General Conditions of Purchase will be governed by and interpreted in accordance with Spanish law.

Any disputes that may arise between ALP GIEG, S.L. and the Customer must be settled in the courts for the area of Barcelona.